Ordering
All your queries answered regarding ordering.
How do I place an order?
You can place an order through our website or by calling our sales team on (03) 9357 0854.
Can I add or remove items from my cart?
Yes, you can modify your cart until you confirm your order
Do I need an account to place an order?
While not mandatory, creating an account allows you to track your order history, manage saved parts lists, and enjoy faster checkout in the future.
Product
All your queries answered regarding products.
What is the difference between bare & assembled heads?
Bare Cylinder Head
A machined head casting supplied without valvetrain components, allowing you to choose and install your own parts.
- Pros: Lower upfront cost and greater flexibility for custom builds.
- Cons: Requires additional parts, labour and assembly expertise.
Assembled Cylinder Head
Comes pre-assembled with essential valvetrain components, ready for installation (subject to engine specifications).
- Pros: Saves time, simplifies installation and reduces assembly errors.
- Cons: Higher upfront cost and less flexibility for custom modifications.
What should you choose?
Choose a bare head for custom builds where you want full control over components. Choose an assembled head for a convenient, time-saving solution for repairs and rebuilds.
Need help choosing the right cylinder head? Contact ETP for expert assistance and fast Australia-wide shipping.
How do I find the right part for my car?
You can search by part number, keyword, or browse by category.
What if I'm unsure about a part's compatibility?
Our customer service team is happy to assist you in finding the correct part for your vehicle. You can contact them by phone (03) 9357 0854 or chat online.
Do you offer product warranties?
Warranty information varies depending on the specific product. Please see our Warranty Terms & Conditions for further information.
Where are your heads assembled?
Our assembled cylinder heads are assembled in Campbellfield, Victoria, Australia, ensuring quality workmanship and attention to detail.
ETP supplies engine parts Australia-wide to support your workshop and engine rebuilding needs.
Where are your heads manufactured?
Our cylinder heads are manufactured at our own factory in Shanghai, China, giving us direct oversight of production and quality control to ensure consistent standards across our product range.
Payment
All your queries answered regarding payments.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, etc.), debit cards, PayPal and some BNPL options including AfterPay & ZipPay.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information.
Do you offer COD?
Sorry, at this moment we do not offer cash on delivery (COD) mode of payment.
Shipping
All your queries answered regarding shipping.
What are your shipping options?
We offer standard and expedited delivery options through StarTrack & TNT (availability may vary depending on your location).
How much does shipping cost?
Shipping costs are calculated based on the weight, size of your order, your chosen delivery method, and your location. The final cost will be displayed at checkout.
Can I track my order?
Yes, you can track your order's progress by logging into your account or using the tracking information provided to you once your order has been shipped.
Return products
All your queries answered regarding return.
What is your return policy?
Your item must be in its original, unused condition to be returned, unless there is a manufacturing defect. You must return the supplied item within 7 days of the date of your purchase.
You can find detailed return instructions and any exclusions on our Returns Policy page.
How do I return an item?
Please visit our Returns Policy page or contact customer service for instructions on initiating a return.
Who pays for return shipping?
This depends on the reason for the return. Our Returns Policy will specify who is responsible for return shipping costs.