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How do I know if a part will fit my vehicle?

Check the vehicle and engine compatibility information
listed on each product page before ordering. We recommend confirming your make,
model, year and engine code
to ensure you’re selecting the correct part.

If you’re unsure, contact the ETP team before ordering
with your vehicle details and we’ll help you find the right part.

Are the auto parts on your website genuine?

Do your parts come with a warranty?

Yes. Our new parts are covered by warranty, subject to
our Warranty Terms and Conditions. Unless otherwise specified on
your tax invoice, new parts are covered for 12 months from the date of purchase
or 50,000 km after installation.

Warranty coverage is subject to correct fitment,
installation and maintenance requirements. Used or second-hand parts are not
covered by warranty.

For full details, please refer to our Warranty Terms
and Conditions
or contact the ETP team if you have any questions.

How long will it take for my order to be delivered?

Delivery times vary depending on your location,
product availability and chosen shipping method
. Once your order has been
dispatched, you’ll receive tracking information so you can follow your
delivery.

If you need a part urgently, contact the ETP team
before ordering
and we can advise on availability and delivery options.

What happens if I order the wrong part?

If you’ve ordered the wrong part, contact the ETP team
as soon as possible
. We’ll help you determine the correct part and advise
you on the available return or exchange options.

Returned items must meet the conditions outlined in our Returns
Policy
, so we recommend checking your vehicle and engine details carefully
before ordering.

Customer reviews

  • Good service always helpful 👍
    testimonial author avatar
    Mitch Tiatevski
  • Head gasket damaged in shipping, they were happy to send me a replacement for free
    testimonial author avatar
    Duncan Hiscock
  • love your service mate
    testimonial author avatar
    PMA AUTO WORKS
    Director at Igloo
  • Excellent people good service and a great product
    testimonial author avatar
    adam mochi
    Author's position